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FAQs
      Promulgator :admin      Time:2013-04-28


1. How to order?


(1). Mail order

It’s very easy, just contact one of our sales, tell the items and quantity you want to order, 

the sales will send Proforma invoice to you to confirm, then the order will be produced. 

 

(2). Order Online

Step1.  Find the Items You Want

Step2.  Add the Items to Shopping Cart

Step3.  Proceed to Checkout

Step4.  Sign In/Create a New Account

Step5.  Choose a Shipping Method

Step6.  Check Out

Step7.  Choose a Way to Pay and Fill Payment Information

Step8.  Check Your Order Status

 

(3). OEM & ODM order

Contact one of our sales directly, we will talk details.

 

2. How to Pay?


Three ways you can choose from:

(1). By Paypal


(2). By Bank transfer (T/T)


(3).  By Western Union


3. Whether could i get samples?

Yes, we can supply samples ,but you should pay the sample cost and freight.


 

4. Could you pass the EU standard and US standard test?

Generally speaking, our product is Nickel free, it can pass the base test for EU and US, But if you had 

special request, pls tell us before the order, so that we can buy the material which fit for your test, 

Of course the price will increased.


 

5. What about your MOQ for the order ?

Our MOQ is 10pcs for each model, no minimum order amount request.



6. What kind of packaging you offer?

Generally, first put in Poly plastic bags, then wrapped by foam bags , and outside packed by standard export carton. 

If you have special request on packaging, please contact us when submit the order.



7. I can not find an item which i am looking for?

Contact us and tell us more about the items, better send a picture. Maybe we have listed in our webshop, and you did not find it out, our sales will help you. If there is not that items from our web, we will try our best to find somewhere else.


8. What kind of Delivery methods you offer?

Shipping methods: DHL, UPS, FedEx, TNT and EMS. We usually choose the cheapest way from these options according weight of the your order and your location. If you have special request, please contact us.



9. How much the courier freight will be for freight? 

 The freight depends on the quantity, Weight, carton size and your area. Our site can calculate freight automatically. When you submit an order from our web, and put your shipping address, there will tell you freight by different method.


 


10. How long will it take to deliver goods?

Stock product: we can delivery it in 2-3 days 

No stock product: it will take 7-15days 


 

11. How long can I get the package?

The merchandises are delivered by DHL,TNT ,UPS or EMS need 4-7 business days. 

Encountered with festivals, vacation or force majeure, the transportation period may be a little longer.



12. Can you do Drop-shipping?

Yes, we can help our customers do Drop-shipping, we will always make sure good quality and your 

customer’s information are safe in our company.



 

13. Return Policy & Guarantee 


(1). We operate "100% satisfaction Guarantee", If you are unsatisfied with our items for any reasons, 

simply return it to us in its original condition within 7 days upon receiving the items for the refund or 

replacement. This guarantee does not apply to custom orders, special order or pieces that have been 

modified as per customer request.


(2). If any jewelry Arrived not in good condition, Missing sending , Discrepancy in color and shape, we will 

responsible for all your loss after get your photo proofs and assure you will run no risk to place order from us. 

 

 14. How many pcs of beads on one strand?

Quantity on one strand depends on bead size. Strand length is 40cm. Bigger size beads, there are less per strand. Smaller size, there are more per strand. For example:

4mm size, about 100 pcs per strand.

6mm size, about 65 pcs per strand.

8mm size, about 50 pcs per strand.

10mm size, about 40 pcs per strand.

12mm size, about 33 pcs per strand.

14mm size, about 28 pcs per strand.



 

 



 

 
















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